Privacy Policy - Disclosure pursuant to EU Regulation 2016/679 ("GDPR")


This Privacy Policy describes how your personal information is collected, used, and shared by NVL S.r.l.(“NVL”) the data controller, located at Via Napoli 131 80013 Casalnuovo di Napoli (NA) Italy, when you visit or make a purchase from (the “Site”).


Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about how we use cookies on the Site please see our cookie policy below. For more general information about cookies, and how to disable cookies, visit 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.  The Site does not collect, store or have access to credit card information. The only checkout method for the Site is PayPal, who is responsible for the collecting and processing your credit card information.  More information regarding PayPal, how they use, store and protect your data is available at the following link:


The Site may also use information that you have provided offline that may include your name, phone number, email address, birthdate, postal code and the location and date where this information was collected. We refer to this information as “Offline Data”. This Offline Data has been exclusively collected at Nuvola Store locations via information cards where you have explicitly consented to receive marketing information. These information cards are then sent to NVL S.r.l. Via Napoli 131, Casalnuovo di Napoli, NA 80013, Italy where the information is manually loaded into a private, password protected, secure database that is stored onsite.  The physical cards are then stored in a secure environment.            


While navigating the Site, you may choose to provide your name and email address in order to receive our Email Newsletter and/or Customized Online Advertising, via MailChimp.             


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information, Offline Data and user supplied data for the Site’s Email Newsletter and Customized Online Advertising.


How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or customized online advertising


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Where explicit consent has been given, we also use Device Information, in the form of cookies, to provide you with customized online advertising and/or retargeting using Facebook and/or Google.


If you have provided Offline Data, we use that information exclusively to communicate with you.


Sharing your personal information

NVL acts as a Data Controller, as we determine the purpose and means of processing your Personal Information.  We share your Personal Information with third party Data Processors, which process your Personal Information on our behalf, to help us use your Personal Information as described above. We use PrestaShop to power our online store-you can read more about PrestaShop and how they use, store and protect your Personal Information here:


We use MailChimp to communicate you via our Email Newsletter. - you can read more about MailChimp and how they use, store and protect your Personal Information here:

We use Google Analytics to help us understand how our customers use the Site - you can read more about Google and how they use, store and protect your Personal Information here:

You can also opt-out of Google Analytics here:


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Customized online advertising and retargeting

As described above, where explicit consent has been given, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


You can opt out of targeted advertising by using the links below:

- Facebook:

- Google:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.  

Alternatively, if you have created an account on the Site, you can edit the information you provided by logging in here:, if you receive our Email Newsletter you can edit the information you have provided to MailChimp or unsubscribe from the Email Newsletter using the links provided in the footer of every newsletter. 


Additionally, if you are a European resident we note that the Site will request processing of your information by PrestaShop in order to fulfill contracts we might have with you if you make an order through the Site, by MailChimp if you have explicitly consented to receive the marketing communications (the Email Newsletter) or to otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.  The links above provide more information about PrestaShop and MailChimp and the protections in place regarding data transferred outside of Europe.  


Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Offline Data, both the physical cards and the entry into the electronic database, will be kept until you ask us to delete and destroy this information. It is necessary to keep these records, as in the future we may need to show proof you have explicitly consented to receive marketing information.  

If you have consented to receive marketing information (Email Newsletter), the Personal Information shared with MailChimp will be deleted after 3 years of inactivity. 



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


NVL S.r.l.

Attn: Privacy Compliance

Via Napoli 131

80013 Casalnuovo di Napoli, NA


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