DELIVERY

Delivery for Italy and San Marino is via GLS, usually in 1 working day from the moment the package is consigned to the courier.

Delivery for Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands and Spain usually within 2 working days from the moment the package is consigned to the courier.

Delivery for Czech Republic, Denmark, England, Gibraltar, Hungary, Liechtenstein, Poland, Romania, Slovakia, Slovenia and Switzerland is via GLS, usually within 3 working days from the moment the package is consigned to the courier.

Delivery for Bulgaria, Iceland, Ireland, Latvia, Lithuania and Scotland is via GLS, usually within 4 working days from the moment the package is consigned to the courier.

Delivery for Cyprus, Estonia, Finland, Greece, Malta, Norway and Sweden is via GLS, usually within 4 working daysfrom the moment the package is consigned to the courier. Delivery to remote locations in these countries can take considerably longer. For more information or a more accurate estimate contact store@nvl.it.

Delivery for all other European countries is via DHL, usually within 2-7 working days from the moment the package is consigned to the courier, for more information or a more accurate estimate contact store@nvl.it.

Delivery for all other countries is via UPS, usually within 2-7 working days from the moment the package is consigned to the courier, for more information or a more accurate estimate contact store@nvl.it.

When the order has been consigned to the courier you will receive an e-mail containing the tracking number.

Couriers do not deliver on Saturdays and Sundays.

DELAYS IN DELIVERY
Orders may be delayed in case of:
– Holidays: January 1st, January 6th, Easter Sunday & Monday, April 25th, May 1st, June 2nd, the week of August 15th, November 1st, December 8th, week of December 25th, December 31st.
– Bad weather
– Courier strikes
– Remote areas may require longer delivery times.

SHIPPING FEES

Shipping costs are calculated based on the order amount and the destination.

Italy & San Marino

– Naples and the Province of Naples: 4€ for orders amounting to or less than 100€

– Italy (excluding Sardinia) and San Marino: 4.50€ for orders amounting to or less than 100€

– Sardinia: 6.50€ for orders amounting to or less than 100€

– Free shipping for orders over 100€

Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden & United Kingdom

– 8€ for orders amounting to or less than 100€

– Free shipping for orders over 100€

Bulgaria, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Romania, Slovakia, Slovenia & Switzerland

– 12€ for orders amounting to or less than 100€

– Free shipping for orders over 100€

Other European Countries

– 20€ for orders amounting to or less than 250€

– Free shipping for orders over 250€

Other Countries

– 40€ for shipping to Japan on orders amounting to or less than 400€, free shipping for orders over 400€

– 50€ for shipping to Israel on orders amounting to or less than 500€, free shipping for orders over 500€

– 30€ for other countries on orders amounting to or less than 300€, free shipping for orders over 300€

SHIPPING FOR ORDERS WITH COD PAYMENTS

Cash on delivery (COD) payments are only available for orders with shipping destinations in Italy.

There is an additional surcharge of 2€ for orders made with the COD payment option.

Please have exact change prepared for your COD payment, be advised that the courier may not be able to make change.

The courier will make two attempts to deliver the order, afterwards it will be your responsibility to retrieve your order from the GLS sorting facility within 48 hours.

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